Contact the Department of Medical Assistance Services using one of the request types below. Please be aware you must sign up to create an account to use the Contact Portal.
Applicant Request
Use this request if you are in the process of applying for Medicaid or if you are inquiring on behalf of someone who has applied for Medicaid and have questions related to the status of your application. (Note: SSN and Date of Birth are required to look up application information)
Elected Official Request
Use this request if you are an elected official or representative of an elected official. To ensure a timely response, please have the Medicaid member's information available prior to submitting the request. (Note: Medicaid ID # or SSN and Date of Birth are required to look up case information)
Freedom of Information Act (FOIA) Request
FOIA gives you a right to inspect or copy public records. Do not use this if you have questions, but only if you need to obtain records or documents that already exist.
General / Report a Problem
Use this request if you have a general inquiry or are reporting a problem. (Note: If you are a provider, member, applicant or elected official and submit an inquiry using this request type, your inquiry will be closed and you will be notified to use the appropriate request type)
Managed Care Organizations (MCOs)
Aetna Better Health 1-800-279-1878 or TTY: 711
Anthem HealthKeepers Plus 1-800-901-0020 or TTY: 711
Molina Healthcare 1-800-424-4518 or TTY: 711
Sentara Community Plan: 1-800-881-2166 or TTY: 711 (Northern VA Kaiser Permanente members: 1-855-249-5025)
UnitedHealthCare Community Plan 1-844-752-9434 or TTY: 711
Media Inquiries
For all media inquiries, please email Mary Olivia Rentner, the Public Relations Coordinator, at VAMedicaidMediaRequests@dmas.virginia.gov.
Member Records
Use this request when you need to obtain your own records or a client's records. To ensure a timely response, please have the Medicaid member's information available prior to submitting the request. (Note: Medicaid ID # or SSN and Date of Birth are required to look up case information).
Member Request
If you are a current Virginia Medicaid Member, or representing a Virginia Medicaid Member please submit your question/inquiry below. To ensure a timely response, please have the member's information available prior to submitting the request (Note: Medicaid ID# or SSN and Date of Birth are required to look up case information).
Provider Request
Use this request if you are a Virginia Medicaid Provider. (Note: Please have your NPI number available prior to submitting your request)
If you would like to check claims or member eligibility please contact (800) 552-8627 for support. If you have a more complex issue/question please contact the Provider Helpline at 1-804-786-6273 Richmond Area and out of state long distance 1-800-552-8627 In state long distance (toll-free). For more information, please visit: For Providers (virginia.gov)